Performing Business Process Redesign with Best Practices: An Evolutionary Approach

Although extensive literature on BPR is available, there is still a lack of concrete guidance on actually changing processes for the better. In this paper we propose and detail out an evolutionary approach towards business process redesign. We describe the steps to derive a better performing redesign using the existing process model as input. The redesign steps are: 1) computing process measures, 2) evaluating condition statements to find applicable redesign “best practices”, 3) creating alternative models according to these best practices, and 4) evaluating the performance of the created alternatives. The end result is a new process model. We show the applicability of the steps with a case study. Our approach has a formal basis to make it suitable for automation.